Glossary
| Terminology | Explanation |
|---|---|
| Web App | Solvemate Web App for managing the chatbot |
| Third-party system | Application backend (maintained internally) or any outsourced service API (e.g. order tracking) |
| Agent | Customer service representative |
| Routine | Routine is a component in the Solvemate Web App that can take user inputs and execute custom code (actions in the customers database). Routines can be connected to solutions. |